Jobs

Customer Service Representative

Customer Service Representative Date Posted: Dec-13-2017
Company Unicomer St. Kitts
Address Basseterre, , St. Kitts
Deadline Dec 29th, 2017
Category Customer Services
Job Description
Unicomer (St. Kitts-Nevis) Limited is seeking to recruit a Customer Service Representative for its operations within the Sales Department.

To provide an exceptional sales and service experience for customers, while meeting sales targets and complying with cashing procedures.

KEY DUTIES:

• Immediately greets customers and builds rapport with them, so that a long-term customer relationship is established

• Advises of, and sells the best possible product/ service to meet the customer’s need, while exceeding his expectation

• Actively participates in marketing events to encourage repeat purchases and achieve daily, weekly and monthly sales targets

• Ensures that all accounts are actioned accurately and in a timely manner by following up on incomplete accounts and outstanding bookings reports, as well as checking tickets and relevant point of sales displays on items

• Collects and counts cash confidentially, accurately posts payments to specified accounts, closes off daily cash received and prepares deposit slips for banking, reconciles end of day takings in presence of Store Administrator/Manager and rectifies all overages/shortages to ensure accuracy and accountability

• Maintains all relevant files and records regarding receipts, refunds, corrections and cashier’s reconciliations, cash and deposit bag slips on a daily basis to ensure all documents are kept safely and confidentially

• Clears tills during the day in accordance with branch’s limit and passes all monies to the Store Administrator/Manager to recheck and deposit in the rotary safe

• Performs any other related duties that may be assigned by Management

QUALIFICATION / EDUCATION:

• Five (5) GCE/CXC/CSEC Ordinary level passes

• One (1) year sales experience (preferred)

SKILLS / EXPERIENCE:

• Must be organized, self-motivated, results-oriented, persistent and committed, able to cope well in stress-related environments and possess computer literacy skills

• Team player

• Excellent written and oral communication skills

• Ability to sell up and cross-sell

• Experience in a customer service environment

• Solution-driven selling (technology, electronics, or related areas)

Interested persons are asked to email cover letter and CV to jennifer_francis@unicomer.com on or before 29th December 2017.

Contact Information
Company Unicomer St. Kitts
Department Human Resource
Address Basseterre, , St. Kitts
Phone n/a
Email lc_humanresource@unicomer.com

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