Front Desk Agent

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Front Desk Agent Date Posted: Nov-22-2017
Company Royal St. Kitts Hotel
Address P.O. Box 406, , St. Kitts
Deadline none provided.
Category Customer Services
Status Full Time
Job Description
We are seeking a friendly, service-oriented Front Desk Agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Key Responsibilities:

• Check in and out hotel guests in a confident, professional and friendly manner while providing positive guests experiences

• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys, security ID’s

• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty

• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift

• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information and use proper telephone etiquette

• Conveys information to guest or other departments by receiving and transmitting messages, mail, facsimiles, packages, email etc.

• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, tours, and travel

• Collects revenue by entering services and charges, computing bill, obtaining payment

• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements

• Secures guest’s valuables by processing lost and found

• Ability to establish and maintain effective working relationships with associates, customers and patron

The ideal candidate for this position:

• High school diploma or equivalent experience

• Must be honest, reliable, and trustworthy and have a high degree of integrity

• Must have enthusiasm and possess excellent customer service skills

• Excellent computer knowledge

• Works well under pressure, and takes control in stressful situations

• Speak English, Read English, Write English

Working Conditions:

• Hours of work are dictated by shifts and the demands of the business.

• While performing the duties of this job, the employee is exposed to hot/humid conditions typical of the Caribbean.

• The noise level in the work environment is usually moderate. However, due to special functions and/or events, the noise level can be loud

• Lift up to fifty (50) pounds, unassisted

• Stand for extended periods of time

Terms of Employment: Full Time, Weekend, Holiday (Shifts)

Transportation/Travel: Bus shuttle transportation is available

Send Applications To: or apply in person at Royal St. Kitts Hotel, P.O. Box 406, Frigate Bay, St. Kitts.

Contact Information
Company Royal St. Kitts Hotel
Department Human Resources
Address P.O. Box 406, , St. Kitts
Phone 869-465-8651

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