Customer Service Representative

Type: Full Time
Due Date: February 17, 2023


The St. Kitts-Nevis-Anguilla National Bank Limited, one of the premier financial institutions in the Eastern Caribbean Currency Union, invites persons to join our dedicated team of service professionals. We are looking for a dynamic and results-driven candidate to fill our vacant position.

Position Summary

The Customer Service Representative will be required to interact with customers in person and via telephone. His/her duties would include but not limited to providing information about products and services, and handling customer queries and complaints in a tactful manner.

Principal Duties and Responsibilities:

• Provide quality service to both internal and external customers.

• Receive, process, and verify the accuracy of applications received.

• Create and maintain customer profiles and or accounts for the various services offered.

• Resolve customer service complaints by performing activities such as blocking cards, updating addresses, activating accounts, resetting passwords and pin numbers.

• Follow up with customers to resolve issues, respond to inquiries or notify them of inactivity and encourage card utilization.

• Respond to routine requests for information from various stakeholders.

• Solicit new business from existing and potential customers.

• Post entries to the Bank Core system when necessary.

• File customer service documentation including applications, prints and advices.

• Print new, expired and replacement cards and follow up to ensure usage.

• Provide regular feedback on the soundness and effectiveness of the Electronic Services Department policies.

• Facilitate the collection of competitive information.

• Perform other duties that may be assigned from time to time.

Qualifications and Experience:

• Minimum of 5 CXC O’Level subjects or the equivalent including: English, Mathematics, Principles of Accounts or Business and Information Technology.

• An Associates Degree would be an asset.

• Previous banking experience would be an asset.

Skills and Abilities:

• Good verbal and written communication skills.

• Excellent customer service and sales skills with the ability to maximize cross selling opportunities.

• Proficient with Microsoft Office Suite.

• Strong organizational and time management skills.

• Self-starter with the keen interest in acquiring the skills to support personal and professional growth.

• The ability to perform data entry duties efficiently with attention to details and work under tight deadlines.

• Excellent team building and interpersonal skills.

• A high degree of confidentiality, professionalism, and dependability.

Applications for consideration should be submitted, with a cover letter and résumé, via e-mail to [email protected] or by mail addressed to: Chief Human Resources Officer, P.O. Box 343, Central Street, Basseterre, St. Kitts no later than Friday 17th February 2023.

Only shortlisted candidates will be contacted.

CompanySt.Kitts-Nevis-Anguilla National Bank Limited AddressP.O. Box 343, Basseterre, St. Kitts Phone(869) 465-2204 Fax(869) 465-1050 [email protected]