St. Kitts Hosts FCCA Operations Team

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Basseterre, St. Kitts, November 05, 2019 (SKNIS)

Off the heels two consecutive record-setting cruise seasons, Minister of Tourism the Hon. Lindsay F.P. Grant in conjunction with the Ministry of Tourism and the St. Kitts Tourism Authority hosted the FCCA Operations Team on island for meetings with local cruise stakeholders on Monday, November 4 and with government officials on Tuesday November 5,2019 to discuss further development of the island’s cruise sector.“It is my distinct pleasure to welcome the Florida Caribbean Cruiseline Association’s Operations Committee to St. Kitts,” said Minister Grant. “Our meetings ensure that we understand the needs of the cruise lines and their passengers, receive feedback on our service standards and guest experience and provide insight into cruise industry trends such as new ships and itineraries for upcoming seasons, all of which will help us to remain competitive as a premier cruise destination moving forward.

The FCCA Operations team welcomed by Minister Grant included: FCCA President Michele Paige; FCCA Operations Team Chairman and VP Operations, MSC Cruises (USA) Inc., Albino Di Lorenzo; Director, Worldwide Operations, Royal Caribbean Cruises Ltd., Jamie Castillo; Associate Vice-President of Government Relations for Latin America & Caribbean, Royal Caribbean Cruises Ltd., Andre Pousada; and Director, Commercial Homeport Operations, Carnival Cruise Line, Carlos Estrada.

Following a tour of the new second pier at Port Zante, the FCCA Operations team in conjunction with the Ministry of Tourism and St. Kitts Tourism Authority addressed local cruise industry stakeholders during a meeting held on Monday evening. They spoke about the overall success of the destination, the need for more unique signature tours to differentiate St. Kitts from other Caribbean islands that are either already capable of accommodating Oasis and XCEL class ships or in the process of building piers that are able to do so, the need to ensure guest satisfaction with local customer service providers, and the need for multilingual tours and signage to enhance the guest experience. The meeting was very well attended, with a large number of local cruise industry stakeholders turning out to learn more about the cruise lines and cruise sector development as well as how to best service cruise guests.

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